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Update on Recent Change Healthcare Cyber Attack and Its Impact

Tanvir Shagar, Executive Director

Feb 24, 2024

To our patients and community, We want to address the recent cyber attack that has impacted the healthcare sector, specifically targeting Change Healthcare, a major provider of healthcare billing and data systems. It's crucial to clarify that this cyber attack did not occur at Adapt Psychiatry; our systems and patient data remain secure and unaffected directly by this incident as per the most up to date information available to us at this time.

Summary of the Cyber Attack

The attack, attributed to the BlackCat ransomware group, caused significant disruptions within Change Healthcare's operations. This situation has indirectly affected various healthcare providers, including Adapt Psychiatry, particularly in the area of insurance eligibility verifications and claims processing.

Security of Patient Data

We want to reassure our community that, at this time, there is no indication that any Adapt Psychiatry operational systems have been compromised. The security and confidentiality of your personal information are of utmost importance to us, and we continuously strive to protect it.

Impact on Care and Services

  • Existing Patients: Your care remains our highest priority. Despite the challenges posed by the cyber attack, we assure you that there will be no interruption to your scheduled appointments or the quality of care you receive from us. However, please be advised that claims processing may be delayed, meaning billing statements for recent sessions might not be issued until Change Healthcare resumes its operations.

  • New Patients: While we are committed to ensuring minimal disruption to your care, new patients might experience slower processing times for benefits and eligibility verification. We are utilizing alternative solutions to manage these processes efficiently during this period.

Commitment to Communication

This situation is evolving, and we are committed to keeping you informed with the latest information as it becomes available. We understand the importance of transparency and will ensure our patients and community are updated promptly.

Your Understanding and Support

We appreciate your understanding and patience as we navigate these challenges. Our team is working diligently to minimize any impact on our services and maintain the high standards of care you expect from us.

Should you have any concerns or questions, please do not hesitate to reach out to our office. We are here to support you and address any needs you may have during this time.

Thank you for your continued trust in Adapt Psychiatry. Together, we will navigate these challenges and continue to provide the exceptional care and support our community deserves. This announcement is up to date as of March 1st, 2024 4:00PM.

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